Term & Conditions
1. Introduction
Welcome to Rising Formula Design Studio. By accessing our website or using our services, you agree to comply with these terms and conditions. These terms may be updated periodically, so we encourage you to review them regularly.
Welcome to Rising Formula Design Studio. By accessing our website or using our services, you agree to comply with these terms and conditions. These terms may be updated periodically, so we encourage you to review them regularly.
2. Definitions
In these terms, the following definitions apply:
In these terms, the following definitions apply:
"Company" refers to Rising Formula Design Studio.
"Client" refers to the individual or organization engaging the Company's services.
"Services" refers to design-related offerings such as branding, web design, packaging design, and more.
"Deliverables" refers to finalized design files or outputs provided at the end of the project.
"Client" refers to the individual or organization engaging the Company's services.
"Services" refers to design-related offerings such as branding, web design, packaging design, and more.
"Deliverables" refers to finalized design files or outputs provided at the end of the project.
3. Services
Rising Formula Design Studio provides various services, including but not limited to branding consultation, branding strategy, graphic design, packaging design, and revision work. Projects are typically divided into the following stages:
Rising Formula Design Studio provides various services, including but not limited to branding consultation, branding strategy, graphic design, packaging design, and revision work. Projects are typically divided into the following stages:
Consultation
Concept development
Revision
Final delivery
Concept development
Revision
Final delivery
4. Quotations and Payments
Clients may select from the following payment structures:
Clients may select from the following payment structures:
Full Payment: Payment of 100% upfront before the project begins.
Two-Stage Payment: 50% deposit before starting the project, with the remaining balance payable upon completion. Deliverables will be shared only after full payment is received.
Installment Plans: Custom payment schedules agreed upon prior to project initiation.
Two-Stage Payment: 50% deposit before starting the project, with the remaining balance payable upon completion. Deliverables will be shared only after full payment is received.
Installment Plans: Custom payment schedules agreed upon prior to project initiation.
5. Revisions and Approvals
The quoted price includes up to three revisions (or as indicated on the invoice). Additional revisions will incur extra charges ranging from RM150 to RM1000 based on complexity. Clients must adhere to the agreed feedback schedule to avoid project delays.
The quoted price includes up to three revisions (or as indicated on the invoice). Additional revisions will incur extra charges ranging from RM150 to RM1000 based on complexity. Clients must adhere to the agreed feedback schedule to avoid project delays.
6. Intellectual Property Rights
Ownership of all designs will transfer to the client upon full payment. However, Rising Formula Design Studio reserves the right to showcase completed projects in portfolios or promotional materials.
Ownership of all designs will transfer to the client upon full payment. However, Rising Formula Design Studio reserves the right to showcase completed projects in portfolios or promotional materials.
7. Client Responsibilities
Clients must provide all necessary materials, information, and feedback in a timely manner. Rising Formula Design Studio is not responsible for delays caused by the client’s inaction.
Clients must provide all necessary materials, information, and feedback in a timely manner. Rising Formula Design Studio is not responsible for delays caused by the client’s inaction.
8. Termination
If the client does not respond within two weeks, the project will be considered canceled, and the deposit will not be refunded. In cases where the client terminates the collaboration mid-project, the Company reserves the right to invoice for work completed up to that point.
If the client does not respond within two weeks, the project will be considered canceled, and the deposit will not be refunded. In cases where the client terminates the collaboration mid-project, the Company reserves the right to invoice for work completed up to that point.
9. Limitation of Liability
Rising Formula Design Studio shall not be held liable for any direct or indirect losses, including but not limited to profit loss, resulting from the use of the designs provided.
Rising Formula Design Studio shall not be held liable for any direct or indirect losses, including but not limited to profit loss, resulting from the use of the designs provided.
Privacy Policy
Your Privacy
At Rising Formula Design Studio, we are committed to protecting the privacy and confidentiality of your personal information. We collect personal data solely to deliver products and services, enhance your experience, and for marketing purposes. Only authorized employees have access to your personal information. All data is safeguarded through secure systems, and we do not disclose client information to third parties unless it is essential for service delivery or with your explicit consent.
At Rising Formula Design Studio, we are committed to protecting the privacy and confidentiality of your personal information. We collect personal data solely to deliver products and services, enhance your experience, and for marketing purposes. Only authorized employees have access to your personal information. All data is safeguarded through secure systems, and we do not disclose client information to third parties unless it is essential for service delivery or with your explicit consent.
Your Consent
We will never sell your personal information, such as your name, address, email address, or payment details, to any third party without your permission.
We will never sell your personal information, such as your name, address, email address, or payment details, to any third party without your permission.
Communication & Marketing
If you purchase from us, you may occasionally receive updates on our latest products, news, or offers via email, phone, or other communication channels. You will always have the option to unsubscribe from marketing communications at any time by following the instructions provided in our emails or by contacting us directly.
If you purchase from us, you may occasionally receive updates on our latest products, news, or offers via email, phone, or other communication channels. You will always have the option to unsubscribe from marketing communications at any time by following the instructions provided in our emails or by contacting us directly.
What are Cookies?
Cookies are small files stored on your device to improve your experience on our website. They help save your preferences for future visits. You can manage cookie settings in your browser if you prefer not to store them.
Please note that disabling cookies may impact your ability to access certain features or functionality on our website.
Cookies are small files stored on your device to improve your experience on our website. They help save your preferences for future visits. You can manage cookie settings in your browser if you prefer not to store them.
Please note that disabling cookies may impact your ability to access certain features or functionality on our website.
Site Statistics
We may use anonymized data, such as website visitor statistics, for internal analysis and service improvement. This data may include paths taken by visitors on our website, screen settings, or time spent on pages, but it does not identify individual users.
We may use anonymized data, such as website visitor statistics, for internal analysis and service improvement. This data may include paths taken by visitors on our website, screen settings, or time spent on pages, but it does not identify individual users.
Disclosure of Customer Information
At Rising Formula Design Studio, we will never sell, trade, or share our clients’ personal information or internal records with third parties. However, we may privately inform our clients of beneficial business opportunities or collaborations while ensuring confidentiality.
At Rising Formula Design Studio, we will never sell, trade, or share our clients’ personal information or internal records with third parties. However, we may privately inform our clients of beneficial business opportunities or collaborations while ensuring confidentiality.
Third-Party Links
Our website may contain links to third-party websites. Please note that these websites operate independently and have their own privacy policies. We are not responsible for the content or privacy practices of these external sites.
Our website may contain links to third-party websites. Please note that these websites operate independently and have their own privacy policies. We are not responsible for the content or privacy practices of these external sites.
Checking Your Details
If you wish to verify or update your personal information, please contact us. For security purposes, we may require proof of identity before providing access to your data. This includes verifying your email address and password. To protect your information, avoid using browser password memory functions on shared devices.
If you wish to verify or update your personal information, please contact us. For security purposes, we may require proof of identity before providing access to your data. This includes verifying your email address and password. To protect your information, avoid using browser password memory functions on shared devices.
Contacting Us
We value your feedback and are always happy to assist you with any questions or concerns regarding this Privacy Policy. Please contact a member of our team if you have any inquiries or wish to stop receiving communications from us.
We value your feedback and are always happy to assist you with any questions or concerns regarding this Privacy Policy. Please contact a member of our team if you have any inquiries or wish to stop receiving communications from us.
Cancellation & Refund Policy
1. Introduction
The purpose of this policy is to protect the rights and interests of both Rising Formula Design Studio and its clients, ensuring transparency and fairness in all transactions.
The purpose of this policy is to protect the rights and interests of both Rising Formula Design Studio and its clients, ensuring transparency and fairness in all transactions.
2. Project Cancellation by Client
If a client wishes to cancel a service, they must notify Rising Formula Design Studio in writing or via phone. Cancellation fees will be calculated based on the project’s progress at the time of cancellation. Refunds will not be issued for completed milestones.
If a client wishes to cancel a service, they must notify Rising Formula Design Studio in writing or via phone. Cancellation fees will be calculated based on the project’s progress at the time of cancellation. Refunds will not be issued for completed milestones.
3. Project Cancellation by Company
Rising Formula Design Studio reserves the right to cancel a project under the following circumstances:
Rising Formula Design Studio reserves the right to cancel a project under the following circumstances:
If the client violates any terms or fails to make payments, the project will be considered canceled (or not initiated). Any completed work up to that point will be billed accordingly.
If the client engages in disrespectful or abusive behavior, such as offensive language, written communication, or actions directed toward Rising Formula Design Studio or its team members, the studio reserves the right to terminate the service immediately and charge based on the progress of the work.
If the client chooses not to use the design, strategy, or proposal provided by Rising Formula Design Studio after submission, the studio will charge for the completed work, and no deposit will be refunded.
If the client fails to respond for more than 14 days after a proposal or design has been submitted, Rising Formula Design Studio reserves the right to consider the project canceled and retain the deposit.
If the client engages in disrespectful or abusive behavior, such as offensive language, written communication, or actions directed toward Rising Formula Design Studio or its team members, the studio reserves the right to terminate the service immediately and charge based on the progress of the work.
If the client chooses not to use the design, strategy, or proposal provided by Rising Formula Design Studio after submission, the studio will charge for the completed work, and no deposit will be refunded.
If the client fails to respond for more than 14 days after a proposal or design has been submitted, Rising Formula Design Studio reserves the right to consider the project canceled and retain the deposit.
4. Refund Policy
Full refunds are only available if no work has been initiated (e.g., research, discussions, drafts, or designs).
Once any of the above work has begun, charges will be applied based on the progress of the project.
Upon mutual agreement for cancellation, Rising Formula Design Studio will promptly issue any refundable amounts to the client.
Full refunds are only available if no work has been initiated (e.g., research, discussions, drafts, or designs).
Once any of the above work has begun, charges will be applied based on the progress of the project.
Upon mutual agreement for cancellation, Rising Formula Design Studio will promptly issue any refundable amounts to the client.
5. Policy Amendments
Rising Formula Design Studio reserves the right to amend or update this policy at any time with prior notice to its clients.
Rising Formula Design Studio reserves the right to amend or update this policy at any time with prior notice to its clients.